Booking & Cancellation Policy
Hey, lovely! Know that we are committed to providing luxury services in a manner that is respectful to all of our patients’ busy lives. To do this, we need some help from you so scheduling runs smoothly and doesn’t encroach on other patients’ time. As such…
IRIS Lash & Tan Bar offers an appointment-only basis; we are setting aside time specifically for you when you book an appointment.
A minimum of 24 BUSINESS hours notice must be given to reschedule or cancel appointments. Not showing for your scheduled appointment or not giving 24 hrs notice will result in a cancellation fee of 50% of the service charge. Booking fees are non-refundable.
A credit card will be required by all guests to secure appointments; by agreeing to our booking/cancellation policy, you authorize IRIS Lash & Tan Bar to charge your credit card on file per cancellation policy.
Please, be considerate of other clients' scheduled appointments and arrive on time or your appointment may be shortened, incurring the full-service charge.
*As a courtesy to our clients, IRIS Lash & Tan Bar offers appointment reminders by phone. We will collect your contact info at the time of booking your appointment and on your client intake form with your permission.
**By making appointments with IRIS Lash & Tan Bar you are agreeing to these terms.
NO CHILDREN, PLEASE:
While we love children, we respectfully request NO children under 12 while you are receiving service...This is to ensure that your lash artist can then concentrate 100% on you and your treatment and that every guest within our spa is not interrupted. It is against health and safety obligations to have children in the spa unsupervised. If you arrive with your children without prior discussion with management your treatment may be refused with full cost owing. We thank you for your consideration, co-operation, and understanding.
All appointments are held on an appointment-only basis. *We charge a specific service fee for the allotted time and service. How full your lashes will look at the end of your touchup appointment will be greatly affected by how many lashes you have when you arrive for your appointment. Please, keep this in mind when determining how long to wait to schedule your refills, as we require all our lash clients to return every 2-3 weeks (sometimes sooner depending on how fast your natural lashes grow and how well you maintain them in between fills)
*If you have been rough on your lashes in between fills and have lost more than normal, additional time may be needed at an ADDITIONAL COST. Please, contact IRIS Lash & Tan Bar prior to your appointment, if this is the case, to allow adjustment of time.
**Due to liability reasons, we do not fill lash extensions applied by another facility
Being on time and having clean lashes ensures you get the maximum time for lash application, every minute counts with eyelash applications. Unfortunately, additional time can not be given to clients who arrive late to their appointment or arrive with unclean lashes (ie: liquid eyeliner, mascara, goopy/sleepy eyes). Arriving on time for your lash appointments is important to ensure your treatment time is not cut down, as we need to stay on time. Please try not to drink coffee, tea or caffeine-based products before arriving for your lash appointment, this will make you fidgety and need to use the restroom repeatedly; you will not be able to get up to use the restroom once your eyes are closed and application has begun.
Arriving at your appointment:
Please arrive with 10 minutes to spare for your appointment. This allows you to start to unwind, relax, and visit the restroom. Arriving late to appointments requires your lash artist to shorten your appointment time, so clients following you are not held up. Full fees will still be applicable, therefore, it really is in your best interest & comfort to be on time. Unfortunately, additional time can not be given to clients who arrive late for their appointment.
Any reactions to eyelash extensions are not foreseeable by IRIS Lash & Tan Bar skilled & trained staff (or even by you). All care is taken to ensure your safety. We will go over your intake form with you and any contraindications, such as allergies. No refunds will be issued for reactions, however, IRIS Lash & Tan Bar will offer a Free Lash Removal should this unfortunate event occur. We kindly ask that you contact IRIS Lash & Tan Bar immediately if you become aware of any type of irritation so we may assist you as quickly as possible.
Feedback at IRIS Lash & Tan Bar:
Your satisfaction is important to IRIS Lash & Tan Bar as we take pride in offering The Finest in Lash Artistry™, and ensuring that you are 100% happy with your service. All Licensed Professionals give their best every day, and if you would like them to be recognized, or think there is room for improvement please, email firstname.lastname@example.org with your feedback.